Privacy Policy and Terms of Use
Update
This Privacy Policy was last updated on: July 9th, 2024. Should we update, amend or make any changes to our privacy policy, those changes will be posted here. If you require any more information or have any questions about our privacy policy, please feel free to Contact Us.
VenueE Privacy Policy
This Privacy Policy sets out the basis and terms upon which VenueE collects, uses, processes and/or discloses information that is obtained from visitors to the Website and users of its Services. Such information includes personal data relating or linked to a specific individual such as name, residential address, telephone number, email address and credit card number ("Personal Data"). By visiting the Website, you are consenting to the collection, use, disclosure and processing of your Personal Data as set out in this Privacy Policy.
Scope of Terms
1. VenueE reserves the right to update, amend or modify the terms of this Privacy Policy from time to time. Your continued use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using the Website and the Services.
2. Accordingly, please return to this page if you wish to access and view the most current version of the Privacy Policy.
Collection of Information
1. We may collect Personal Data about you that you provide to us while using the Website and, if applicable, information about how you use the Website. VenueE collects information from you at several different points on the Website, including when you create an Account, make inquiries about our products and services, contact us for support, explore career opportunities with us, or make reservations for any intended Bookings.
2. In addition, as part of the Services, we may collect and process and/or require you to submit or provide certain data (which may be non-personally identifiable information but nevertheless linked to your Personal Data) including but not limited to those set out below, and you hereby consent to the collection and processing of such data:
a. A copy of any correspondence (whether by email, instant or personal messaging or otherwise) between us and you, and between Users (for instance, a Guest and a Host)
b. Details of your usage of this Website (including traffic data, location data and length of user sessions).
c. Feedback on and responses to surveys conducted by VenueE relating to the Services and newsletters which may be published, circulated or distributed by VenueE.
d. Information derived from cookies, save where you disable cookies or otherwise manage them, or do not use the Website in a way which requires cookies to be enabled. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked.
e. Information gathered by our or authorised third parties' computer systems by use of or access to the Website (including the login name and password for your Account, your computer's IP address, browser type, browser information, pages visited, and previous or subsequent sites visited).
Storage of Information
1. VenueE is the owner of all the Personal Data collected on the Website or via the reservations made for Bookings. The Personal Data and other data we collect from you may be transferred to, processed, and stored by VenueE in Thailand.
2. Personal Information may be stored and processed by us in any country where we have facilities or where we engage service providers, and by reading this Policy visitors acknowledge that visitor's Personal Information may be transferred to countries outside of country of residence, including Thailand which may have different data protection rules to those of visitors country. Where we do so, our collection, storage and use of Personal Information will be in accordance with the purposes set out in this Policy.
3. VenueE will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Data and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.
Usage of Information
1. VenueE will not sell or rent any Personal Data to third parties.
2. VenueE will use Personal Data and other data collected through the Websites or when making purchases for Bookings to create your Account, provide you with the Services, continually improve the Website and the Services, and contact you in relation to the Services. The purpose of using your Personal Data or such other data is to achieve faster purchase requests, better customer support and timely notice of new services and special offers.
From time to time, we may also make use of your Personal Data to contact you for feedback on your use of the Website, assist us in improving the Website, or offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive special savings or promotions, you may simply opt-out by replying to us through the hyperlink provided in these notices.
3. We may from time to time share and disclose your Personal Data and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
a. To successfully complete your reservations or otherwise implement our Terms of Use.
b. If you are a Guest, to the relevant Hosts in connection with a Booking which you have made reservations for or intend to make reservations for. If you are a Host, to any Guest in connection with the Bookings you are offering.
c. To third parties (including Google Analytics) which we engage for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and customer service.
d. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
e. To effect a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, where your Personal Data may be disclosed, shared or transferred to the new controlling entity or other such authorised third party in the regular course of business.
f. To protect the rights and property of VenueE.
g. In any other case, with your prior written consent.
h. There may be links present on the Website which could result in you leaving the Websites and/or being taken to other third party websites. You should note that any Personal Data that you provide to these third party websites are not subject to this Privacy Policy, and VenueE is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Data or other data to such third party website.
i. VenueE may from time to time engage in collaborations, joint ventures or other activities with one or more business partners. You acknowledge and consent to VenueE disclosing your Personal Data and other data to such business partners for their use both on our behalf and for their own business purposes.
j. Carry out other legitimate business purposes, as well as other lawful purposes about which we will notify our users, visitors and customers.
Notwithstanding any such sharing and disclosure, VenueE will take reasonable steps to ensure that your Personal Data will be protected in a manner that is consistent with this Privacy Policy.
Sharing Information
1. We may share and disclose Personal Information to third parties in the following circumstances:
a. Within VenueE Co., Ltd. for the purposes outlined in this Policy.
b. To vendors and other third-party service providers who require access to Personal Information to assist in the provision of the Website, products and services, and other business related functions such as website analytics providers or our third party advertisement partners.
c. We may also disclose visit information to third parties:
i. where required by law or regulatory requirement, court order or other judicial authorization
ii. in response to lawful requests by public authorities including for the purposes of meeting national security and law enforcement requirements
iii. in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business
iv. to protect or defend our rights, interests or property, or that of third parties
v. to investigate any wrongdoing in connection with the Website or service
vi. to protect the vital interests of an individual.
d. We may also share Personal Information collected through the Website with third party companies so that they may offer products and services that we believe will be of interest to visitors. Visitors may opt-out of disclosure of visitor's information to third parties for direct marketing purposes.
Choices and Opt-Outs
Visitors can opt out of receiving marketing emails from us at any time, or opt out from having visitor contact information shared with third parties for direct marketing purposes. Visitors can opt out of our marketing emails by clicking the "unsubscribe" link at the bottom of our marketing messages.
Also, all opt-out requests can be made by submitting to us at hello@venuee.co. It may take 30 days to remove the contact information from our marketing communications lists, so visitors may receive correspondence from us for a short time after making a request.
Please be informed that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management and visitors cannot opt out of these messages unless visitors request to deactivate their account.
Other Data Rights
VenueE takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. Visitors can email us at hello@venuee.co if they wish to access, correct, amend or delete any Personal Information that we hold about them and we will consider their request in accordance with applicable laws.
Visitors from certain territories (such as the European Union) may have additional rights under their data protection laws, such as the right to request access to and a copy of their Personal Information, the right to request correction in certain circumstances, and the right to withdraw consent. Your written request should be submitted to hello@venuee.co.
Personal Information Request Forms
VenueE Co., Ltd. aims to comply with the requirements of the Personal Data Protection Act (PDPA). We will respond within 30 business days upon your request. Thank you for your understanding.
Data Access Request Form
To submit a request for access to your personal information, please download and complete the relevant request form. If you are a VenueE account member, you might log in to the website to view your personal information.
Data Correction Request Form
If you are a VenueE member, you might log in to the website to edit your personal data.
General Consent Withdrawal Request Form
To withdraw consent to the collection, use and disclosure of your personal data, and/or terminate your account, please download and complete the relevant request form.